Posts in @tkins online ordering software
@tkins online update


Atkins online - new look


From Tuesday January 14th 2014, the @tkins online ordering software is being updated, the update will be rolled out over a few days.  The update is essentially visual, but it introduces some nice new features:

New Features:

  1.  All in one window design - more logical and easier on the eye.
  2. Favourites - a holding place for your favourite products.
  3. Direct ship option - we can send the order to a third party for you.
  4. Scheduled sending - you can schedule your order to send at anytime.
  5. "Sandbox install" - if you are on a Mac and have had troubles installing and running the software, we can send you a special installer.

How to upgrade?

At sometime in the next few days, when you launch the software the upgrade will happen automatically.

You may need to 'clear your cache' from the new software's "diagnostic tools" window if the upgrade was not smooth. Call us on 08 8431 6755 or watch the below video for more information.

What has changed? - here are some of the main changes:

  1. Special instructions are now an order option called "Order Instructions".
  2. "Combined Shipping" is also and order option.
  3. Crop or fit option is a floating dialogue box that is activated by clicking on the product window once you have selected a product and it is in the centre pane.
  4. Placing an order is a step by step wizard now.
  5. The Promo Code is bottom centre of the new "Shopping Cart"
  6. To clear caches and preferences , there is an area on the home screen called "Diagnostic Tools".

We hope you enjoy the improvements that have been made. The ROES team in the USA have been working on this for quite sometime, we think it is a step in the right direction!

@tkins online help

atlogobubbleOver the past three months we've be caught up in a war between those who program Java and Apple computers. Both companies are trying to improve their security and in the process it has been breaking the functionality of our ordering software. Our programmers (ROES) have been struggling to keep up. If our @tkins online software is not working for you we want to offer you a remote support session to fix the problems.

There are solutions to 99% of the problems.

We have current information on the fixes on our FAQ web page you can use to make the changes yourself, but we can also use screen sharing technology to operate your computer and make the changes with you. All you need to do is make an appointment with one of our technicians.

Meanwhile, there are three alternative ways to get orders into Atkins via the internet; email, FTP, and a cloud service such as. DropBox, YouSendIt, GoogleDrive, etc.

Request a support session.

Alternative to @tkins online.

Mac OSX 10.8 and JAVA problems with our @tkins online

We have just produced a document that will help you upgrade our software to match the JAVA upgrade that just came out. It involves clearing out the program and reloading it. Please give it a go and call if you are struggling. Thank you and sorry for the inconvenience, but to Apple and JAVA we are small fish. Click on this link to read the PDF instructions: @tkins_online _MacOSX10.8_java

@tkins online update

Apple Java 6 Update Released For OS X 10.6 Lion

"In an unexpected development, late on Friday, February 1st, 2013 Apple released an update to Java 6, listed as update 39 (which matches the latest Oracle Java 6 edition, also released yesterday), for OS X 10.6.8 Lion systems. The update is available at Installing the new version should obviate the need for customers with 10.6.8 to upgrade to 10.8 at this time."

This means the need to update to 10.8 has gone away for the short term, we will keep you informed.

@tkins online and Mac users

if you use an Apple computer and have been experiencing difficulties with out ordering software, it seems as though Apple's change in security is the reason. please read on for an explanation. Apple Java Security Changes Q & A

As we arrive into day 2 of the Apple security changes regarding Java, we wanted to cover a number of items more in depth as customers contact you with issues.

What happened? Simply, Apple decided that Java 6 was a security risk and disabled it via their built-in malware facility, which updates regularly/at startup. Since 10.7 and 10.8 support Java 7 from Oracle, the primary victims of this change are OS X 10.6 system owners, which only runs the Java 6 provided by Apple (some 10.7 systems may also still be running Java 6 update 35, and should update to 10.8 as well). Java 6 also has its' end of public updates scheduled for this month, mid-February 2013, per Oracle's life-cycle chart at

Is this just an @tkins online problem? No - Apple Community discussion boards are alive with bank employees who cannot update databases, teachers who cannot use grading applications, games that have stopped working, and an article from the Associated Press that mentions how their photo department was left unable to function made the news - all Java applications or applets that stopped working after Apple forced this update to all. Needless to say, there are MANY unhappy Mac users, not just ROES users.

What can our customers seeing this issue do? The best bet is to go to OS X 10.8. It is not expected that Apple will re-enable Java 6, since they would need to be the ones to write an update for it (and the end of life is slated for a few weeks from now anyway). OS X 10.8 is their latest operating system and ideally Apple wants everyone on it. Updating to 10.8 is fairly simple (though some older systems may not qualify, see Apple's tech specs on supported models at, and can be done via the App Store for $19.99. After the update to 10.8, visiting to get Java 7 from Oracle will complete the needed updating (best to delete existing ROES shortcuts from the desktop and launch from web site URL to restore).

Any caveats customers need to watch out for? Yes, there are several:

1) Old desktop shortucts should just be deleted as they likely will be looking for Java 6, and these will fail. After updating, ROES should be started from the lab web site link (all preferences and saved info get retained). If you have had us set a .png file for your desktop icons, Java 7 in OS X will show an error creating the desktop shortcut at first launch (there is generally no longer a prompt to create one, a carry-over bug from Java 6 and 7 in Windows). Using a .jpg or .gif works better, and the next update to Java, either 12 or 13, should resolve this creation issue (and does for Windows 8 icons as well). Please contact us if you wish to change your icon to a .jpg or .gif at this time.

2) The biggest drawback to Java 7 in OS X 10.8 is the delays in folder browsing. This has 2 major area of the ROES it affects - adding images in the thumbnails pane for both normal ordering and Records use, and saving of files such as orders or templates files in Template Tool. The easiest workaround for normal ordering is to simply use Finder as the image source, and drag images from there directly into products in the crop area (Note: This works in Windows too!). For Records and Save dialogs in ROES and Template Tool, to navigate through/around the delay, clicking off the desired folder onto another folder, then back to the desired one, usually displays the contents of the desired one immediately.

3) After installing Java 7 there will no longer be a Java in the Utilities folder under Applications. To get to the Java Control Panel go to System Preferences under the Apple drop down at top left. Click the Java icon. An interim window stating that the Java Control Panel will open in a separate window will be displayed prior to the Java Control Panel. Once the Java Control Panel is displayed the form and function is the same as in Windows.

4) In Java 7 on OS X the calls were changed to open a browser window, such as from a splashtip window or informational product. This may also cause an issue in opening the Client-side order preview report. The upcoming ROES 8 (@tkins online) resolves this issue.

Additional information will be forthcoming, please keep an eye out here or contact us.